Our Flexibility Promise

During the unparalleled circumstances surrounding COVID-19, we understand that flexibility and your safety are key. That is why we are introducing The HB Guarantee for our 2020-2021 season, a new flexibility policy for all Houston Ballet ticket holders.

  • In the event of a cancellation or if a ticket holder does not feel comfortable attending a performance,  Houston Ballet guarantees to honor the value of your purchase. Ticket holders may choose to apply the value to an HB credit to a future Houston Ballet performance, donate your tickets back to the Foundation or receive a full refund.
  • There will be no exchange fees associated with any ticket purchase.
  • We are offering convenient payments plans for all 2020-2021 subscriptions, including mini packages, with the option of choosing 3 or 6 equal payments. To purchase a subscription with a payment plan, please contact our Box Office (contact info below).
  • Ticket holders can choose to swap performances, free of service charge, up to 3 days before the performance date.  

In this very fluid environment, we will continue to monitor the situation and will revisit this policy as needed. For questions or to request additional information, please contact our Box Office at 713.227.2787 (ARTS) or email ticketsonline@houstonballet.org. Houston Ballet Box Office Hours are Monday-Friday, 9 AM – 5 PM.