Ticketing FAQs

1

When do tickets go on sale for Houston Ballet's 2019 - 2020 season?

Tickets for the current season are on sale now and can be purchased online, or in person at Houston Ballet's Box Office at the Wortham Theater Center, or by calling 713.227.2787(ARTS) .

2

Who do I call to purchase season tickets?

For subscription information call 713.227.ARTS(2787). Subscriber benefits include priority seating or for Full Season subscribers, renewal of your same seats which includes a discount of up to 17% in certain sections of the theater. Full season subscribers enjoy a once per season SWAP option from one ballet to another and all subscribers enjoy free exchanges within the same ballet. All subscribers enjoy a 10% discount on additional tickets for main season ballets and a year subscription to Houston Ballet News. For more information please see the Subscriber Benefits page under Season & Tickets

3

Do I get better seats purchasing tickets on the website?

Whether you are purchasing tickets online or by phone, the same seats are available.

If you purchase your tickets online, a diagram of the exact location of your seats is available. If you purchase your tickets by phone, a representative will talk you through where the available seats are located.

4

How do I purchase tickets online or by phone?

For online purchases, visit www.houstonballet.org. For purchases by phone, please call 713.227.ARTS(2787) or 1-800-828-ARTS (2787). 

5

How do I purchase tickets for a group?

To purchase group tickets, please call 713-535-3245, Monday - Friday, 9 a.m. - 5 p.m. 

6

My online purchase did not complete. What should I do?

For help, call the box office at 713.227.ARTS(2787).

7

Who do I contact if I lost my tickets?

For help, call the box office at 713.227.ARTS (2787) or 1-800-828-ARTS (2787) Monday - Friday 9 a.m. - 5 p.m.

8

Are there discounts for students and seniors? When do student/senior tickets become available?

For The Nutcracker, there are no student or senior discounts available.

Student and senior discount tickets are available for select performances 90 minutes before each performance. One ticket is offered per valid I.D. For more information please check the Ticket Offers page under Season & Tickets

9

If I am a single ticket holder, can I still exchange my ticket?

Yes, you can exchange your ticket with in the same ballet, but there is a $7.00 per ticket fee.  Houston Ballet subscribers enjoy the benefit of no exchange fees.

10

Where do I pick up my Will Call tickets? When does Will Call open and close?

Will Call is open 90 minutes prior to the start of the performance and closes at the end of the first intermission.

Performance FAQs

11

Where are the ballet performances held?

Houston Ballet season performances are held at a The Wortham Theater Center. Performances of My First Ballet or Summer Intensive Showcase are held at the Center for Dance Margaret Alkek Williams Dance Lab

12

Where do I park for a performance?

For parking information and directions click here.

13

Where do I go if I arrive late?

There will be no late seating. Please arrive early in order to allow adequate time to find your seat.

14

How early should I arrive before a performance?

If your tickets are in Will Call, please arrive to the box office 1 hour prior to the start of the performance. Traffic and parking can be unpredictable or ticket lines can be long, please plan to arrive early.

If you have your tickets, you still need to allow plenty of time for possible traffic and parking.

15

What should I wear to a performance?

It is suggested that you wear business casual clothes -- or more formal attire -- to performances. People attend performances in a wide variety of clothes, but typically tend to dress up for the event. The theater can sometimes get cold, especially in the orchestra section.

16

How long do the ballets last?

The time for each ballet varies, but usually between two and a half to three hours. Two weeks prior to the performance, you may check the performance information page under Season Calendar for the production that you will attend to get more specific information on length of performance. Or you may call the box office at 713.227.2787 (ARTS) or 1-800-828-2787.

17

Who do I call if I lost something in the theater?

To claim lost items, please call the Wortham Theater Center at 832-487-7004.

18

Can I take pictures inside the theater?

The use of photographic and recording equipment in the theater is strictly prohibited. Cellular telephones and paging devices are forbidden inside the theater.

19

If I require wheelchair access, whom should I contact?

You may purchase seating online in the designated ADA areas or you may contact our box office at 713.227.ARTS (2787) for assistance with purchasing wheelchair accessible seating. 

20

Does Houston Ballet offer narrated performances for the visually impaired?

Houston Ballet provides audio description services for visually impaired patrons in partnership with team members from Sight into Sound (SIS), a Houston non-profit organization serving the blind and visually-impaired community. Patrons should request narrative services by calling the box office at 713.227.ARTS (2787)  in order to arrange for a narrator at least two weeks prior to their performance in order for a narrator to be available to attend at the chosen performance date and time.

In preparation for the performance, team members of SIS attend a performance and read the program in order to use  succinct, vivid, and imaginative language to describe the visual images and movement. SIS team members describe set design in detail, the dancer's physical appearances, costumes, movements. Patrons wear headsets provided to them to listen to the describer as the production takes place. This service is provided free of charge by Houston Ballet.

Patrons with Children FAQs

21

If I have to remove my child from the theater, can I re-enter the performance?

Out of respect for other audience members, no one can enter the theater while the dancers are performing. 

22

At what age is it appropriate to bring a child to the ballet?

Children attending a ballet performance should be able to remain quiet and attentive for a two-hour performance. Houston Ballet generally recommends that children be at least two years of age to attend a performance. But individual maturity levels vary, and parents know their child's level of maturity best. Story ballets, such at The Nutcracker, are an excellent introduction for children. No matter what age your child is, he or she must have a ticket. Also please note that parents will be asked to remove children creating a disturbance during the performance out of respect for other guests.

23

Where are Houston Ballet's administrative offices located?

Houston Ballet's administrative offices are located at 601 Preston Street, Houston, TX 77002 in downtown Houston, near the Wortham Theater Center. Standard office hours are 9 a.m. - 5 p.m. Monday - Friday.

Please note this is not the same place where Houston Ballet season performances are held. Please refer to houstonballet.org for venue information for specific performances. 

Giselle

Sept. 6-15

Locally Grown. World Renowned.

Sept. 19-29

The Sleeping Beauty

Feb. 27-March 8