Ticketing FAQs


When do tickets go on sale for Houston Ballet's 2017-2018 season?

Tickets for the current season are on sale now and can be purchased by calling 713-227-ARTS (713-227-2787) or purchased online.


Who do I call to purchase season tickets?

For subscription information call 713-522-5538.


Do I get better seats purchasing tickets on the website?

Whether you are purchasing tickets online or by phone, the same seats are available.

If you purchase your tickets online, a diagram of the exact location of your seats is available. If you purchase your tickets by phone, a representative will talk you through where the available seats are located.


How do I purchase tickets online or by phone?

For online purchases, visit www.houstonballet.org. For purchases by phone, please call 713-227-ARTS (2787) or 1-800-828-ARTS (2787). 


How do I purchase tickets for a group?

To purchase group tickets, please call 713-535-3245, Monday - Friday, 9 a.m. - 5 p.m. 


My online purchase did not complete. What should I do?

For help, call the box office at 713-227-ARTS(2787).


Who do I contact if I lost my tickets?

For help, call the box office at 713-227-ARTS (2787) or 1-800-828-ARTS (2787) Monday - Friday 9 a.m. - 5 p.m.


Are there discounts for students and seniors? When do student/senior tickets become available?

For The Nutcracker, there are no student or senior discounts available.

Student and senior discount tickets are available for select performances. One ticket is offered per valid I.D.


If I am a single ticket holder, can I still exchange my ticket?

Yes, you can exchange your ticket, but there is a $5.00 charge.  If you have a subscription, there is no charge. (Free ticket exchanges is one of the benefits of being a Houston Ballet subscriber.)


Where do I pick up my Will Call tickets? When does Will Call open and close?

For performances of The Nutcracker, Will Call is located in the main lobby of the Hobby Center. Will Call is open 90 minutes prior to a performance and closes 15 minutes after the performance starts.

Performance FAQs


Where are the ballet performances held?

Ballet performances are held at a variety of local venues this season as part of the Houston Ballet's Hometown Tour. Please refer to HoustonBallet.org for venue information for specific performances. 


Where do I park for a performance?

For parking information and directions click here.


Where do I go if I arrive late?

There is an area in the lobby where you may watch the performance on closed-circuit television until the next intermission.


How early should I arrive before a performance?

If your tickets are at Will Call, try to be at the box office 1 hour prior to the performance. Ticket lines can be long and traffic can be unpredictable, so plan to arrive early.

If you have your tickets already, you still need to allow plenty of time for possible traffic and parking. Entering Wortham Theater Center at least 30 minutes before the performance will allow you time to get your seat and look at your program.

Latecomers will be asked to wait until intermission to be seated.


What should I wear to a performance?

It is suggested that you wear business casual clothes -- or more formal attire -- to performances. People attend performances in a wide variety of clothes, but typically tend to dress up for the event. The theater can sometimes get cold, especially in the orchestra section.


How long do the ballets last?

The time for each ballet varies, but usually between two and a half to three hours. Two weeks prior to the performance, you may check the performance information page under Season Calendar for the production that you will attend to get more specific information on length of performance. Or you may call the box office at 713-227-ARTS (713-227-2787 or 1-800-828-2787).


Who do I call if I lost something in the theater?

To claim lost items, please call The Hobby Center's administrative offices at (713) 315-2400 Monday - Friday 9 a.m. - 5 p.m. 


Can I take pictures inside the theater?

The use of photographic and recording equipment in the theater is strictly prohibited. Cellular telephones and paging devices are forbidden inside the hall.



If I require wheelchair access, whom should I contact?

You would need to contact the box office at 713-227-2787 to inquire about purchasing wheelchair accessible seating. 


Does Houston Ballet offer narrated performances for the visually impaired?

Houston Ballet provides audio description services for visually impaired patrons in partnership with volunteers from Sight into Sound (SIS), a Houston non-profit organization serving the blind and visually-impaired community. Patrons should request narrative services by calling the box office at 713-227-2787 at least two weeks prior to their performance in order to arrange for a narrator to be able to attend the performance.

Trained volunteers read the program prior to each performance and use succinct, vivid, and imaginative language to describe the visual images and activities. SIS volunteers describe set design in detail, the dancer's physical appearances, costumes, movements, and explaination of audience reaction. Patrons wear headsets provided to them to listen to the describer as the production takes place. This service is provided free of charge by Houston Ballet.

Patrons with Children FAQs


If I have to remove my child from the theater, can I re-enter the performance?

Out of respect for other audience members, no one can enter the theater while the dancers are performing. You may watch the performance on closed-circuit television until the next intermission.


At what age is it appropriate to bring a child to the ballet?

Children attending a ballet performance should be able to remain quiet and attentive for a two-hour performance. Houston Ballet generally recommends that children be at least two years of age to attend a performance. But individual maturity levels vary, and parents know their child's level of maturity best. Story ballets, such at The Nutcracker, are an excellent introduction for children. No matter what age your child is, he or she must have a ticket. Also please note that parents will be asked to remove children creating a disturbance during the performance out of respect for other guests.


Where are Houston Ballet's administrative offices located?

Houston Ballet's administrative offices are located at 601 Preston Street, Houston, TX 77002 in downtown Houston, near the Wortham Theater Center. Standard office hours are 9 a.m. - 5 p.m. Monday - Friday.

Please note this is not the same place the performances are held. Please refer to houstonballet.org for venue information for specific performances. 


What are the benefits to being a season subscriber?

Subscriber benefits include priority seating, a discount of up to 17% in certain sections of the theater, two free subscriber upgrade certificates, exchange privileges for free, a 10% discount on additional tickets and a year subscription to Houston Ballet News.

Rock, Roll & Tutus

In Dreams, La Cathedrale Engloutie, Filigree and Shadow and Cacti

Don Quixote


Play, Bolero, and a new World Premiere ballet by Stanton Welch