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Nutcracker Market Frequently Asked Questions
Are there ATMs available?
A: ATM machines are located just outside of each hall entrance and in the show area near booth 702 and 1604. While most vendors inside the Market accept cash, NRG Parking attendants accept only cash. Nutcracker Market Ticket Windows accept only cash or checks – no credit cards.
Is there valet parking?
A: Valet parking is only available to those who purchase sponsor-level tickets for our Wells Fargo Preview Party, and our Saks and Macy's Fashion Shows and Luncheons. There is no valet available for Early Bird or general admission ticket holders.
Is there some place I can check my packages so I don't have to carry them around?
A: Yes, you may check any size package, bag or item for a nominal fee. Package checks are located in the 900 aisle (booth #923) or the auxiliary booth #1735. You have the option to either pick them up there before you leave or you will be given a pass to allow you to drive to the pickup area on the side of the building where we will load all of your items into your vehicle for you.
Where can I find baby changing and breast pumping stations?
A: Baby changing stations are located in all men’s and women’s restrooms. Women may nurse/pump in the Stroller Check Room 106/107.
Do we need to bring our own bags?
A: You can if you would like. However, guests will be provided with shopping bags upon Market entry. Additionally, some merchants will also provide their customers with bags.
Do children need tickets to enter the Market?
A: Children 5 years of age and older WILL require a ticket to attend. Please keep an eye out for your children. Lost children will be taken to the Information Booth. The Information Booth is located in the main center aisle.
Where can I park and how much is it?
A: To view parking map and for more detailed information, please visit the Parking page on our website under "Plan Your Visit". Parking is $12 per vehicle.
What items are prohibited in the Market?
A: For the safety and convenience of our shoppers, under NO circumstance will the Nutcracker Market allow any strollers, rolling carts, rolling bags, wagons, or pets inside the Market. Please visit our Accessibility Information page for more information.
For the safety concerns of patrons, Nutcracker Market may refuse entry of individuals in possession of prohibited items including, but not limited to: professional camera equipment or lenses over 12” in length, laser pointers, weapons/firearms, air horns/whistles or other noisemakers, and fireworks. No remote controlled vehicles, including cars, golf carts, hover boards, Segways, and unmanned aircraft (drones), are authorized to operate on NRG Park property.
I lost something at the Market. How can I find out if it was turned in?
A: During the Market, check with the Information Booth located in the main aisle near the stage area. After the Market, call Houston Ballet, 713-535-3231 to see if it was turned in.
Where is First Aid?
A: In the lobby near Hall C
Are there trams available in the parking lots?
A: Yes, there are trams and pedicabs that will be available throughout the NRG parking lots that can pick you up and take you to and from the entrance at NRG.
How can I become a merchant at next year's Market?
A: Visit our website's "Merchants" page for application details.
Where are the fashion shows held?
A: The Nutcracker Market fashion shows are on the second floor of NRG Center. Exit the Market and take the lobby escalator or elevator up.
Where are the restrooms?
A: Restrooms are located along both the front and back walls and in the lobby.
Where are the men's restrooms?
A: Men's restrooms are located by Halls A and D in the lobby as well as upstairs.
How will the Spring Spectacular be different than the Nutcracker Market?
A: The 2019 Spring Spectacular will be very similar to the Nutcracker Market in concept, but it will showcase seasonal merchandise for spring and summer and will be on a smaller scale, with approximately 100 merchants.
Do the same policies and parking information apply to the Spring Spectacular as they do for the Nutcracker Market?
A: Yes. Please visit our "Parking" and "Know Before You Go" pages on our website for more details.
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Getting to the Market
Ask any shopping expert, for the best holiday shopping experience, grab your shopping buddies and plan your visit to the Nutcracker Market at NRG Center!